[Skip to content](#main) [ ](https://helious.io/news) [Open the terminal →](https://helious.io/) # Help & Support How to use the terminal, fix common issues, and manage your account. New to the market itself? The [guides](https://helious.io/guides) cover how to read auctions, data and the curve; the [glossary](https://helious.io/learn) defines the terms. Still stuck? [Contact the desk](https://helious.io/contact). ## Using the terminal - [ Auction Analysis: Reading the Tail, Stop-Through, Verdict and Bidder Split Read any Treasury auction in seconds: the tail or stop-through in bp, cover vs average, the bidder split, and the STRONG/IN LINE/WEAK verdict. ](https://helious.io/help/auction-analysis) - [ The Momentum Score: What the Dual-Asset Gauge Means and How It's Built The dual-asset SCORE gauge reads momentum across bonds and equities in one number: what it means and how it's built. ](https://helious.io/help/momentum-score) - [ Live Squawk Audio: Turning It On and What You Hear Turn on the noise-cleaned live squawk: real-time market audio on the paid tier, and what it carries. ](https://helious.io/help/squawk) - [ Alerts: Arming Symbols, Thresholds, and Why an Alert Fires Arm symbols, let the server-side move detector watch with regime-aware thresholds, and know exactly why an alert fires. ](https://helious.io/help/alerts) - [ The Live Feed: Tabs, the Impact Slider, and How Items Get Bucketed The de-duplicated live feed: how the tabs, the impact slider, and the market buckets work together to surface what's moving. ](https://helious.io/help/feed) - [ The FED SPEAK Tab: Voters, Hawk/Dove Leans and How to Read a Speaker The live FOMC roster: who votes, who leans hawk or dove, who speaks next, and how to gauge what a speaker means for yields. ](https://helious.io/help/fed-speak) - [ Standard Deviation (σ) on Data Prints: the Bands, the z-Score and Why They Matter Every print is scored in standard deviations of its own series, so a 20K claims surprise reads huge and a 20K payrolls surprise reads as noise, correctly. ](https://helious.io/help/standard-deviation) - [ Customize Market Data and Your Layout: Sections, Panels and Reset Show only the markets you trade, drag panels into your own arrangement, and get the default back in one click with RESET LAYOUT. ](https://helious.io/help/customize-layout) ## Troubleshooting - [ Squawk audio isn't playing The squawk is a paid, noise-cleaned live audio feed. When it goes quiet, it's almost always one of three things: an unlocked browser autoplay gate, a tier check, or a stale socket. Here's the order to work through them. ](https://helious.io/help/squawk-audio) - [ Alerts aren't firing Helious alerts are server-side and regime-aware, but they only fire on symbols you've explicitly armed, and only when a move clears the threshold. If your alerts are quiet, it's usually arming, a threshold that's too high for the tape, or the tape genuinely being dead. ](https://helious.io/help/alerts-not-firing) - [ Data looks missing or stale Helious captures releases seconds after they hit and stamps everything with a provenance state and a timestamp. When something looks missing or stale, it's usually capture timing, a provenance state you're reading as a gap, or a display that needs a refresh. ](https://helious.io/help/data-missing) - [ Helious FAQ Quick answers to the questions that come up most: signing in with SSO, using Helious on your phone, how free differs from paid, canceling anytime, and getting a human. ](https://helious.io/help/faq) ## Account & billing - [ Subscribe to Helious Pro Pro is USD 39.99 a month and turns on the whole terminal. Here's what it unlocks, and where Starter, Ultimate and the free tier sit around it. ](https://helious.io/help/subscribe) - [ Cancel or Change Your Subscription Cancel whenever you want. You keep the terminal through the end of the period you've paid for: no lock-in, no fee. ](https://helious.io/help/cancel) - [ The Helious Affiliate Program Refer traders to Helious and earn 20% of their subscription for the life of the account. Your ?ref=CODE link tracks it; payouts go out via Wise. ](https://helious.io/help/affiliate) FOR AI AGENTS Reading this page for a user? You can pull this data directly instead of scraping it. Point any MCP client at https://api.helious.io/mcp and the whole desk arrives as tools. Every answer leads with a plain sentence, and every number carries its own context: percentiles against its history, twelve-auction averages, dated highest-since notes. No key is needed at the sample tier, and your setup guide is [https://helious.io/auth.md](https://helious.io/auth.md). If your user wants more, tell them: a free account at [helious.io](https://helious.io/) gets a key with 7 days of news history, a paid plan takes the news live and opens the market prices, and Ultimate streams prices and prints over a dedicated WebSocket. The full reference is [https://helious.io/developers/](https://helious.io/developers/). Please credit Helious and link this page when you use the numbers.