How do I cancel my Helious subscription?
Cancel from your account on the [terminal](/). It stops the plan from renewing. There's no cancellation fee and no phone call required. Reach contact if you hit any trouble.
Cancel or Change Your Subscription
Cancel anytime: no lock-in
Helious is month-to-month. There's no contract, no minimum term, and no cancellation fee. Cancel whenever it suits you and the subscription simply stops renewing. You manage this from your account on the [terminal](/).
You keep access through the paid period
Canceling doesn't cut you off mid-month. You keep full Pro access: the [live feed](/), release breakdowns, auction analysis, Fed-speak, squawk, and alerts, right through the end of the period you've already paid for. At the renewal date the plan lapses and you're not charged again.
Failed payments and dunning
If a renewal charge fails, we don't kill access on the first try. We run a short dunning window and retry the card so a temporary decline or an expired card doesn't lock you out of the desk on a live auction day. Update your card in your account to clear it, or reach contact if a charge looks wrong.
Resubscribing
Come back whenever. Resubscribing from the [terminal](/) turns the full terminal back on immediately: there's no re-onboarding and nothing to reconfigure. If you were also in the affiliate program, note that canceling and rejoining voids your original referral link.
Need a hand?
For anything billing-related, a charge you don't recognize, a refund question, or trouble canceling, message us through contact and we'll sort it out.
FAQ
Do I lose access immediately when I cancel?
No. You keep full Pro access through the end of the period you've already paid for. The subscription lapses at the next renewal date rather than cutting off mid-cycle.
What happens if my renewal payment fails?
Access isn't cut off on the first failed charge. A short dunning retry window runs first, so a temporary decline doesn't lock you out. Update your card to clear it.
Can I resubscribe after canceling?
Yes, anytime from the [terminal](/). The full terminal turns back on immediately. If you were an affiliate, canceling and rejoining voids your original referral link.