Narrower problems have their own troubleshooting guides. If the squawk has gone silent, your alerts stopped firing, or a number looks like it is missing, start there. Everything else people write in about is here.
There is no app to install. On a phone the browser loads a feed-first shell, so the [live desk](/) is one tap away and the news feed takes the screen. Widgets stay off until you turn them on, which is what keeps a small screen readable.
Accounts and sign-in
Helious supports single sign-on (SSO), so your provider handles the sign-in. When SSO bounces you back to the login screen instead of letting you through, the usual cause is a stale session cookie or a provider popup the browser blocked. Allow popups for the site, clear the Helious cookie, then try again.
If you subscribed under one email and then sign in with another, you end up in a fresh account with no subscription attached. Sign in with the identity you paid with.
Paying and canceling
Billing lives in your account panel. You subscribe there, and you can cancel there whenever you want. A failed renewal charge does not cut you off on the spot. It opens a short dunning window, and updating your card inside that window clears the charge with no break in access.
If you refer other traders there is also a 20% lifetime affiliate program, run from the same panel.
Getting help
For anything the guides do not cover, write in from your account panel. A token that will not re-arm, a data gap you have confirmed and a billing question all go to the same place.
Say which browser and operating system you are on. If it is a data or squawk problem, give the symbol and the time too. A report with those details gets answered a lot faster.
FAQ
How do I sign in with SSO?
Pick the single sign-on option on the login screen and authenticate with your provider. If it bounces you back to where you started, allow popups for the site, clear the Helious session cookie, then retry. Sign in under the same identity you subscribed with.
I signed in but my subscription isn't there. What happened?
You probably signed in with a different email or provider than the one you paid with, so you are looking at a separate, empty account. Sign out and sign back in with the exact identity tied to your subscription.
Is there a mobile app?
No, and there is nothing to install. Helious runs in your phone's browser as a feed-first shell. The news feed takes the screen and widgets only appear once you turn them on, so the layout stays readable on a small screen.
What's the difference between free and paid?
Paying USD 39.99 a month opens the full real-time desk, which means live squawk audio plus the whole feed and analysis surface. Free access is limited, because real-time capture and the squawk both sit behind the subscription.
Is the free data delayed?
Without an active subscription you are not on the real-time feed. The paid terminal is built for real-time capture, so releases are stamped seconds after the print, quotes are current to about a minute, and auction results land in seconds. If you need it live, you need the paid tier.
How do I cancel?
From your account billing panel, whenever you want. There is no lock-in, and you keep access through the period you have already paid for.
My renewal charge failed. Did I lose access?
Not immediately. A failed renewal opens a short dunning window. Update your card in the billing panel, the charge clears, and the squawk and anything else that paused come back with no break in access.
What is the affiliate program?
Helious runs a 20% lifetime affiliate program. Share your referral link, which carries ?ref=CODE, and you earn on the traders you bring in. The details are in your account panel.
How do I contact support?
Write in from your account panel. Include your browser and operating system, and for a data or squawk problem the exact symbol or time. A vague report takes longer to answer than a specific one.
Where do I learn the terminology?
The glossary covers the rates and auction terms. Start with the auction tail, bid-to-cover and the 2s10s spread. The definitions hub is at /learn.
